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Your order must be sent to Villa Alys either by email, SMS or post on company letterhead. Villa Alys will confirm your order within 24 hours either by e-mail, SMS or post. Any order sent to Villa Alys by the buyer implies his unreserved acceptance of the general conditions of sale below. Thus, the customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares accepting them without reservation. The present general conditions of sale govern the contractual relationship between Villa Alys and its customer, both parties accepting them unreservedly.
These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, except in the event of prior, express and written derogation.
Villa Alys reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order.
The information provided by the purchaser when placing an order is binding: in the event of an error in the recipient’s contact details, the seller cannot be held responsible for the impossibility of delivering the product.

PRICES
Items can only be ordered by the sales units indicated in the price list on the website or in the paper catalog.
Invoice prices are in Euros and include 20% VAT. Shipping costs are not included. Villa Alys reserves the right to modify these prices. In the case of an order, the invoiced price is definitively fixed at the time of confirmation of the order by Villa Alys to the purchaser.

AVAILABILITY
Our product offers are valid while stocks last. For products not stocked in our warehouses, Villa Alys will confirm manufacturing lead times to the customer. If a product is unavailable after confirmation of your order, we will inform you as soon as possible so that you can either order another product or cancel your order. We will then proceed with a full refund of your order.
In order to ensure a better quality of service and availability of our Products to all customers of the Site, Villa Alys reserves the right to limit the quantity of Products that can be purchased by a customer, in accordance with the provisions applicable in this matter and in particular those of Article L121-11 of the French Consumer Code.

The price invoiced to the customer is the price indicated on the order confirmation sent by Villa Alys. The price of the products is payable in cash on the day the order is placed. Payment is made by credit card bearing the CB symbol. On-line secure payment enables you to pay via a Crédit Agricole Paris bank server, via Stripe in a secure environment. Your credit card number is therefore sent to the bank’s servers, and your payment is made directly to a bank in a secure environment, without passing through the store’s server. This is an especially important guarantee, as your numbers are known only to our banking partner (Crédit Agricole – Stripe). The order validated by the customer will only be considered effective once the bank payment centers concerned have given their agreement. In the event of refusal by the said centers, the order will be automatically cancelled and the customer will be informed by e-mail. In addition, Villa Alys reserves the right to refuse any order from a customer with whom a dispute exists. All orders must be paid in full before delivery.

The products offered in our catalog and on our site comply with current French legislation. Villa Alys cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products you intend to order. The photographs and texts reproduced and illustrating the products presented are not contractual and Villa Alys cannot be held responsible in the event of an error in one of these photographs or texts. Similarly, Villa Alys cannot be held responsible for the use of the products ordered and delivered, the customer being solely responsible for their use by himself or by a third party.
Villa Alys cannot be held responsible for any damage that does not result from a breach by Villa Alys of one of its obligations.

Our products are sold EXW, Ex-Works ex warehouse. Whether they are sent by our carrier or collected by the customer’s carrier from our warehouse, all transport costs are payable by the customer (carriage forward). Products are delivered to the delivery address indicated on your order. Villa Alys reserves the right to split deliveries.

Even if the package(s) is/are in good external condition, you must check the conformity of the goods delivered at the time of delivery before signing the delivery note. No complaint will be accepted unless the purchaser has made reservations on the delivery note, confirmed in writing, if possible accompanied by photos, clearly stating the reasons for the complaint. This complaint must be sent by registered letter with acknowledgement of receipt to the Villa Alys sales department at 16 bd Saint Germain, no later than three working days after delivery. If the complaint is not due to transport, Villa Alys, after studying and accepting your complaint, will reimburse you or exchange your products. Any claim made after the deadline will not be accepted. Any physical return of products to our workshop at 8 avenue des Pages 78110 Le Vésinet or to our DSV logistics warehouse at 33, Rue de Reckem 59960 Neuville en Ferrain, which has not been authorized by us, will be refused.

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the Paris Commercial Court shall have sole jurisdiction, even in the event of a warranty claim or multiple defendants. Should a clause similar to the present one exist with our co-contractors, it will be deemed unwritten and only the present clauses will be effective.

The transfer of ownership of the goods, notwithstanding delivery, takes place only on full payment of the invoice price. Consequently, in the event of non-payment of invoices due, the seller may invoke the right to reclaim the goods.

All texts and images reproduced on the website www.villaalys.fr and www.villaalys.com are reserved under copyright and intellectual property law worldwide. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Code without the prior authorization of Villa Alys. Total or partial reproduction of the Villa Alys catalog is strictly forbidden.

All our models are registered with INPI, WIPO, OHMI and US copyright 2013&2018.
France © Villa Alys 2018. All rights reserved.